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Terms and Conditions

GENERAL CONDITIONS

 

All persons entering Otway Fly Treetop Adventures are admitted subject to the following Attraction Regulations. Any person who does not comply with these Regulations may be removed from the Attraction by either Otway Fly Treetop Adventures Personnel/Staff or Police Officers. 

Otway Fly Treetop Adventures reserves the right, in its absolute discretion, to refuse admission to the Attraction, ban from entry to the Attraction or remove from the Attraction any person who:

2.1 Has been convicted of a criminal offence, which, in the opinion of Otway Fly Treetop Adventures is likely to affect the enjoyment of other visitors.

2.2 Has behaved in the Attraction in a manner, which, in the opinion of Otway Fly Treetop Adventures, has, or is likely to affect the enjoyment of other visitors.

2.3 Uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner, which may provoke a breach of the peace.

2.4 Does not follow the written or verbal safety instructions or behaves in a manner which may endanger the safety of the individual or other visitors in the Attraction.

2.5 Is operating under the influence of alcohol or drugs.

2.6 There is to be no smoking on the premise at any time.

2.7 No dogs are allowed past the Visitors Centre.

By entering this property and participating in our activities (both Treetop Walk and Zipline), you acknowledge the associated risks involved. In the event you sustain a loss of property or personal injury or death, you hereby agree to absolve the company and all staff from any liability whatsoever and are unable to sue the provider for this loss relating to personal injury or death.

A waiver form must be signed prior to participating in the Zipline which also reinforces the above statement.

All bookings are non-refundable and non-transferable.

Foreign exchange fees may be applied to some transactions at the discretion of the guest's bank or card issuer. Domestic guests with queries regarding foreign exchange fees can contact the attraction using the contact details provided on the website.

Otway Fly Treetop Adventures accepts companion cards. Companion Cards are given to individuals with a permanent disability who always need a companion (carer).

5.1 Individuals with Companion Cards receive free admission for their carer’s.

6.Our liability to you

Claims Notification Enquiries

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447. 

Claims are administered by Sedgwick and should be submitted via the claims portal.  The portal ID is D00029. 

If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com

 

7.COVID-19

7.1 Safety Measures: In response to the  Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.

7.2 Visitor Requirements: The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.

7.3 Acceptance of risk: The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledges that they do so at their own risk.

 

POLICIES FOR ALL “TOURS”

 

REFUNDS AND TRANSFERS

Your booking is non-refundable and non-transferable. Your purchase is for a specific time and date. If you are late for your scheduled tour, we cannot hold the tour for you.

There are no refunds for change of mind for inability to complete the Treetop Walk or any of our Tours.

 

CHECKING IN AND LATE ARRIVALS

You must arrive no later than 10 minutes prior to this scheduled start time to check in.

If you are late for your scheduled tour, we cannot hold the tour for you. Failure to arrive during this “check in” time will most likely result in missing your tour and result in forfeiting your booking and it cannot be refunded or transferred.

 

 

LOOSE ITEMS POLICY

The Visitor Centre has complimentary secure lockers for anything you wish to leave on the ground. Anything that you wear (jewellery, watches, glasses, sunglasses) or decide to bring (mobile phones, wallets, keys, cameras, GoPros, asthma inhalers or other medical requirements) on tour are completely at your own risk. If anything falls out of your pocket or you drop anything whilst using it, unfortunately it cannot be recovered from the forest floor.

 

GENERAL TICKET & BOOKING INFORMATION

One Ticket purchased entitles one person entry to the Attraction on a single occasion

Tickets can be purchased on our website, from 3rd party resellers and walk up.

 

WEATHER

Tours will continue to operate in all weather conditions. Yes, we will go out in the rain and hail. Tour operations will only be cancelled in extreme weather conditions such as lightning storms, extremely high winds and government declared catastrophic bushfire weather warning days. Tours will be postponed or cancelled at our discretion only.

We will offer an alternative departure date/time in consultation with you if the scheduled tour has been affected by these circumstances.

 

ZIPLINE TOUR

Is This Tour For You?

The Tour has been designed for persons of good health, that are comfortable of the thought of being at heights, have a reasonable degree of physical ability and a capacity to understand and adhere to basic safety instructions (including understanding English or have a translator on the tour with them).

The Tour has not been designed for persons;

Who are beyond the first trimester of pregnancy (risk of abdominal trauma).

Who suffer from vertigo or extreme fears of heights.

Who have heart conditions.

Who are legally blind, missing limbs or have other limiting disabilities.

Who have ankle, knee, hip injuries that can be exacerbated by performing the landings we require of them (reclined seated position to full weight standing, similar to arriving to the top of a chairlift when snow skiing).

Who have spinal (including neck) or any other physical conditions that can be exacerbated by harness pressure, twisting or bending, strong/awkward landings An individual should seek medical advice from their doctor should there be any doubt as to their ability to safely accommodate any stressors associated with the Zipline Tour.

You will be required to sign a declaration and waiver and you will need to satisfy our terms of trade.

Prior to your booking, it is important for you to consider any health or medical matters that may impact your ability to complete our Zipline Tours.

Otway Fly reserves the right to decline your participation in the tour, if we believe you could put yourself or others into a compromised position as a result of any illnesses or ailments.

Zipline Tour participants agree to comply with all requirements of safety, signage and anything other directions as designated by the supplier. Any non-compliance of such safety, signage and directions, including reckless or careless conduct by Zipline Tour participants, may lead to cancellation of participants inclusion in the Zipline activity.

If you are at all unsure about your ability or have restricted mobility, medical conditions or any disabilities which you are concerned about to successfully complete a Zipline Tour, please contact us to discuss your requirements prior to your booking & we’d be happy to help.

 

 

CAMERAS AND OTHER ITEMS

 

The Visitor Centre has complimentary secure lockers for all of your loose items as they are not permitted on the Zipline Tour. This includes mobile phones, wallets, keys and sunglasses. Anything that you wear (jewellery, watches, glasses) on tour are completely at your own risk. If anything was to fall or come off your body e.g earrings, unfortunately it cannot be recovered from the forest floor. If you have medical needs that require you to bring something (e.g asthma inhalers, EpiPens or other medical requirements), please let us know.

Some compact cameras are permitted (at the discretion of your Tour Guide) and are best attached to your harness with its own wrist strap or kept fitted in a zipped chest or leg pocket due to the harness strap around the waist. Large cameras/video cameras are not permitted as this compromises the safety of your flight. Any item taken on the course must be secured to either yourself or your harness for the entire duration of the trip.