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Facilities & Accessibility

Accessibility

Please note that visitors with physical disabilities are encouraged to follow signage and retrace the Treetop Walk to avoid the stairs. If you’d like further clarification – just email us at admin@otwayfly.com.au

*Please note: During COVID restrictions the courtesy bus will not be running every hour. Please call in advance for more information*

A courtesy cart shuttle service is available to assist the mobility impaired. The service automatically runs every hour on the hour between 10am – 4pm to shuttle persons back from the Treetop Walk. If you would like the service to assist you on the way to the Treetop Walk, just ask our Ticket staff on your arrival. We have disabled car parking facilities close to the Visitor Centre, just follow the signage when you enter the entrance to the main car park. We also have disabled toilet facilities on site. If you’d like further clarification – just email us at admin@otwayfly.com.au 

Visitors with Disabilities or Special Needs

At Otway Fly Treetop Adventures we strive to make our attraction as accessible as possible to all of our guests. The following information is designed to answer any questions you may have on your upcoming visit

Visitors with reduced mobility

The Treetop Walk is accessible for people in wheelchairs. There is only stair access to the Spiral Tower. All other amenities at Otway Fly are accessible.

Carers and companions

Anyone accompanying a person with a disability and holding a valid carer or companion card is entitled to free entry. Please just show your card upon entry.

Visitors with Visual Impairments

Otway Fly is an accessible venue.

WE ARE CURRENTLY CASHLESS

Please note we are currently not accepting cash. 

Visitor Centre

Our Visitor Centre doubles as a regional Visitor Information Centre Hub with plenty of information available on things to do at Otway Fly Treetop Adventures as well as other things to see and do in the region.

Retail Shop

Our retail shop has something for everyone. We have small souvenir ranges, maps, clothing, and gifts for that someone special. There’s lots for the kids including scientific and dinosaur toy ranges. Yes, we do have biodegradable ponchos for those rainy days!

Cafe

Our Cafe currently offers a takeaway menu with some gluten free & vegan options. This year we will be focusing on “Supporting Local”.

We will be retailing & incorporating use of lots of local produce (Otway Pasta Company, Otway Blueberries, Prickly Moses/Otway Estate just to name a few).

Indoor & outdoor dining is available and seating numbers can change at any given time, due to COVID-19 restrictions.

The Kitchen hours are 10am – 3pm.

We have a Beverage Bar for those needing coffee or tea with Everest Icecream that offers 12 delicious flavours.

The Beverage/Icecream Bar hours are 10am – 4pm

We strongly support recycling and use all Biopak products for our food packaging. We sort all our cardboard for recycling and separate all soft plastics to go to Redcycle via our local supermarket. We are currently looking at food scrap solutions for composting and PET recycling.

 

We strictly do not allow BYO food, picnics or alcohol onto the premises.

Car Park

The onsite car park is only a short leisurely (300mt) walk to the visitors centre. The main car park offers parking for over 200 vehicles. Our carpark allows for motorhomes, cars with caravans and trailers and coaches. Disabled parking is located by following the signage to the far right of the main car park and is approximately 50 meters from the Visitor centre.

Animals

Guide Dogs and Assistance Animals are permitted in accordance with section 9 of the Disability Discrimination Act 1992 (Cth). We reserve the right to exercise any exemptions under the Act, including if we suspect that the assistance animal has an infectious disease that may affect other patrons or the health of our animals. We also reserve the right to require evidence relating to your assistance animal or its training in accordance with section 54A(5) of the Act. To facilitate your ease of entry with an assistance animal, we strongly recommended you contact us at least 2 days prior to your visit so that we can discuss any arrangements or assistance that you may need from us.

Ourselves & the local police check the carpark regularly for unattended animals.

Environmentally friendly

We do our absolute utmost to ensure that we do our best for our environment. All water utilised throughout the visitor centre is collected on site and we feed our plant life with grey water coming out of the visitor centre. Our waste is separated and recycled where possible. We also have a re-vegetation program in place where school plant trees regularly through the ye

Download the Otway Fly’s full facilities and accessibility document here

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